Privacy Policy

1. Data Controller

This Privacy Policy provides information about how Codan Agentura, spol. s r.o. collects, uses, stores and protects personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation (“GDPR”), and other applicable data protection legislation.

The controller of personal data is:

Codan Agentura, spol. s r.o.
Provaznická 399/11
110 00 Prague 1
Czech Republic

Company ID No.: 25108051
VAT No.: CZ25108051

The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 50259.

Email: reservations@codan-agentura.com

Hereinafter referred to as the “Controller”, “we”, “us” or “our”.

For the purposes of this Privacy Policy, a “Data Subject” is an identified or identifiable natural person whose personal data is processed by the Controller.

2. Personal Data We Process

Depending on how you interact with us and our website, we may process the following categories of personal data:

• identification details, such as your name and surname;
• contact details, such as your email address and telephone number;
• professional information, such as your company name, job title or business relationship with us;
• information included in enquiries, correspondence or booking requests;
• newsletter subscription details;
• technical and usage information, such as your IP address, browser type, device information, approximate location and information about how you use our website;
• other information that you voluntarily provide to us

3. Purposes and Legal Bases of Processing

We process personal data only where we have a valid legal basis under the GDPR.

3.1 Enquiries and communication

We process personal data provided through our contact forms, by email or through other means in order to:

• respond to your enquiry;
• prepare an offer or provide information about our services;
• communicate with you regarding potential or existing business cooperation;
• take steps at your request before entering into a contract.

The legal basis is taking steps prior to entering into a contract, performance of a contract and, where applicable, our legitimate interest in responding to business enquiries and managing professional relationships.

3.2 Provision of services and contractual relationships

Where you or your company enters into a contractual relationship with us, we may process personal data in order to:

• provide and arrange the requested services;
• communicate regarding bookings and services;
• manage payments, invoices, changes, complaints and claims;
• maintain business and accounting records.

The legal basis is the performance of a contract, compliance with our legal obligations and our legitimate interest in protecting and exercising our legal rights.

3.3 Newsletter and marketing communication

We may process your name, email address, company information and subscription preferences in order to send you newsletters, destination updates, offers and other information about our services.

Such communication is sent on the basis of your consent or, where permitted by applicable law, our legitimate interest in communicating with existing business contacts about relevant services.

You may unsubscribe at any time by using the unsubscribe link included in the newsletter or by contacting us at reservations@codan-agentura.com.

Withdrawal of consent or unsubscribing does not affect the lawfulness of processing carried out before the withdrawal.

3.4 Website operation and analytics

We process technical and usage information in order to:

• operate and secure our website;
• identify and prevent technical problems or misuse;
• understand how visitors use our website;
• improve the content, usability and performance of the website.

Data necessary for the operation and security of the website may be processed on the basis of our legitimate interests.

Analytical cookies and similar technologies are used only where required consent has been provided through the website’s cookie settings.

Further information is available in our Cookie Policy.

3.5 Compliance with legal obligations

We may process and retain personal data where necessary to comply with accounting, tax, regulatory or other legal obligations applicable to us.

The legal basis is compliance with a legal obligation.

4. Who May Receive Your Personal Data

We do not sell or rent personal data.

Where necessary, personal data may be shared with service providers assisting us in operating our business, such as:

• website hosting and IT service providers;
• newsletter and communication service providers;
• website analytics providers;
• professional advisers where necessary for legal, accounting or tax purposes.

Personal data may also be disclosed where required by applicable legislation or public authorities.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations.

6. Your Rights

Under the GDPR, you have the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request deletion of your personal data where applicable;
• request restriction of processing;
• object to processing based on legitimate interests;
• withdraw your consent where processing is based on consent;
• request data portability where applicable;
• lodge a complaint with the competent data protection supervisory authority.

To exercise your rights, please contact us at:

reservations@codan-agentura.com

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on this website.